A Business Case for 'Continuous Improvement' in Law Firms

Interactive workshop by ResQ in partnership with GLE Enterprise Partners (formerly YFM)

When: Wednesday 7th September 2011 8:30 -11.00 or 13:30 - 16:00

Where: GLE Partners, St Martins House, Chapeltown Road, Leeds

Each interactive workshop (AM and PM) is limited to just 12 attendees!

This interactive workshop, not two hours+ of PowerPoint, will introduce you to a set of management principles that is proven in building robust sustainable businesses in other (non-legal) sectors*. They are being used in the US legal field and are now being explored by a number of the UK legal firms.

These principles have driven down the costs & the time to deliver to clients in the legal field by between 15% and 50%. 

The benefits, seen in many sectors, include:

  • Reduced Work In Progress (reducing WIP lock-up)
  • Faster client processing time (reducing Debtor lock-up)
  • Improved customer experience
  • Reduced Wasted Activity

Companies that adopt the techniques have also used them to deliver improved Quality of Service and to win more customers.Companies that have used the techniques successfully range in size from under 10 staff to many thousands on a global scale.

The fact is continuous improvement techniques have proven their worth in streamlining processes, improving efficiency and reducing costs within office administration.

So why not join us and find out how you can reduce costs, improve the quality and speed of delivered instructions, providing clients with an enhanced experience.

This 2 ? hour session, which comes at no cost, will introduce you to these techniques and how they can be applied.

To book your free place(s) telephone 0870 220 0702 or email Kevin Cassidy kevin.c@gle.co.uk and confirm your attendance to either the morning or afternoon session.

If you want to read more about this subject please visit Lean for Legal Firms where there are published articles on the subject.

*Organisations using these techniques include; Tesco, Zara, HMRC, NHS, Yorkshire Water and range in size from 4 staff right up to several thousand.


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