Lean for Professional Services



"Doing a better job, in a shorter time, makes customers more satisfied. The more satisfied a customer is, the more they will recommend you to others and be prepared to look to you again for future solutions"

If you find the statement above agreeable and yet also believe that "Value Billing" or other alternative fee arrangements in the legal (or other professional services) sector could mean that revenues and profits will be reduced, then one solution that has been used in the States could be of interest.

The Association of Corporate Counsel has noted that the work conducted by one company in the article has put it "five years ahead of every other AmLaw 200" and led to them being able to cut the cost of providing servcies by up to 50%.

The article, which is entitled, "Continuous Improvement"  (in legal firms)

click on the title to access the pdf, or as we knew it internally here "Improving Legal Firm Efficiency:

5 Management Principles", was written by ourselves and published in the September 2010 edition of the Law Business Review magazine and it explores the dramatic results of applying Lean Thinking in a law firm.

The website for the magazine, who kindly published our insight, can be found at LawBusinessReview.co.uk and it is published by LexisNexis and covers a wide range of business issues and typically contains 6 core areas; Business School, Client Focus, Skill Development, International Business, Future Knowledge and Risk Management.

Other sources we used for this research include:

www.leanlaw.net by Mark Jackson

www.troubleahead.co.uk by Michael Scutt


contact-phoneIf you want to talk to us about how Continuous Improvement could help your firm

contact Mark for a confidential, no obligation

chat on 07712 669396.

or drop us a line at info@resqmr.co.uk

Visit The Lean Manager Blog for details of where else we found it being used or follow us at www.twitter.com/theleanmanager

ResQ will be happy to come and meet with you or your colleagues 1-2-1 or to put together a presentation on what LEAN THINKING means for YOU and YOUR Clients.
Just contact Mark Greenhouse on 07712 669396 above or alternatively call Neil Harvey on 07931 529300

for a "no obligation, confidential chat about what Continuous Improvement" could deliver for you.

powered by TControl CMS